Frequently Asked Questions (FAQ)​
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Product Information
What makes Little Adventure Co. backpacks unique?
Our insulated backpacks are designed for adventure! They keep snacks and drinks cool, are water-resistant, kid-friendly, and easy to clean thanks to the silver insulated lining.
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How do I clean my backpack?
Simply wipe down the silver insulated lining with a damp cloth and mild soap. For a deeper clean, use warm water and a soft sponge. Always air dry completely before storing. Check out our Care & Cleaning Guide for more tips!
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Are the backpacks waterproof?
Our backpacks are water-resistant, meaning they can handle light splashes and spills. However, they are not fully waterproof and should not be submerged in water.
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Can I put ice directly inside the bag?
We recommend using ice packs instead of loose ice to keep items cool without excess moisture buildup.
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Ordering & Shipping
Where do you ship?
We currently ship within Australia and internationally.
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How long does shipping take?
Orders typically ship within 1-2 business days. Delivery times vary depending on your location.
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Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email so you can follow its journey.
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Do you offer gift wrapping?
At this time, we do not offer gift wrapping, but our backpacks make great gifts as they are!
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Returns & Exchanges
What is your return policy?
We want you to love your backpack! If you’re not completely satisfied, check out our Returns & Refunds Policy to start a return within 14 days of delivery.
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My item arrived damaged. What should I do?
We’re sorry for the inconvenience! Please contact our support team at hello@littleadventureco.com.au within 14 days of receiving your order, and we’ll make it right.
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Can I exchange my backpack for a different design?
Exchanges depend on availability. If you’d like to swap your backpack for another design, please refer to our Returns & Refunds Policy for details.
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Product Usage & Care
How do I store my backpack when not in use?
For best results, store your backpack unzipped in a cool, dry place to allow airflow and prevent odors.
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How can I extend the life of my backpack?
Avoid overloading, use all compartments for balanced packing, and handle with care. Clean regularly and keep zippers free from dirt using a small brush. See our Care & Maintenance Tips for more details!
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Contact & Support
How can I contact customer support?
We’re happy to help! Reach out to us via hello@littleadventureco.com.au or through our Contact Us page.
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Do you offer wholesale or bulk orders?
Yes! If you’re interested in carrying our products or placing a bulk order, please email hello@littleadventureco.com.au for more details.
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Where can I follow Little Adventure Co. on social media?
Stay up to date with new designs, promotions, and adventure tips by following us on:
📌 TikTok: @LittleAdventureCo
📌 Instagram: @Little_Adventure_Co
📌 Facebook: @LittleAdventureCoAu